Shipping and Delivery

Last Updated: Aug 31, 2026

 

This Shipping and Delivery Policy governs the shipment, fulfillment, and delivery of items purchased through the online storefronts, digital channels, and pop-up retail venues operated by Mymuddypies Holdings LLC and its wholly owned operating subsidiary, Mymuddypies Works LLC (collectively, the “Company,” “we,” “us,” or “our”).

• Order Processing: Orders are processed during normal business days, excluding weekends and holidays. Because original artwork, prints, and custom pieces require special handling, framing, packing, and coordination with carriers, processing times vary by item. Estimated processing and fulfillment times shown at checkout or in order communications are estimates only and are not guaranteed delivery dates.
• Shipping Methods and Rates: Available shipping methods, carrier options, delivery estimates, and shipping charges are shown at checkout when applicable. Shipping rates are calculated based on destination, package size, package weight, selected shipping service, insurance or carrier protection, and specific handling requirements for fragile artwork.
• Shipping Destinations: We ship to the destinations made available through our online checkout, ecommerce platform, or direct invoice process. We reserve the right to decline, cancel, or modify shipment arrangements for destinations, addresses, or delivery conditions that a carrier cannot service or that present unusual risk for fragile artwork.
• Address Accuracy: Customers are responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase. We are not responsible for delays, failed deliveries, additional carrier charges, or lost shipments caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.
• Packaging: We use specialized packaging materials and handling methods designed to protect fragile artwork during shipment. Packaging choices vary depending on the size, medium, frame, destination, and carrier requirements for the item.
• Tracking and Shipping Confirmation: When tracking is available, shipped orders include a tracking number or shipping confirmation sent to the email address or contact method provided with the order. Tracking updates are provided by the carrier and take time to appear after the shipping label is created.
• Insurance and Carrier Protection: Orders include insurance, declared value coverage, signature confirmation, or other carrier protection depending on the shipment, carrier availability, item value, and shipping method selected. Any carrier claim is subject to the carrier’s rules, documentation requirements, investigation process, and final approval.
• Delivery Estimates and Carrier Delays: Delivery times are estimates and may be affected by carrier volume, weather, holidays, customs processing, incorrect addresses, delivery exceptions, natural disasters, labor disruptions, or other circumstances beyond our control. We are not responsible for carrier delays once an order has been accepted by the carrier.
• International Shipping, Customs, and Duties: If international shipping is offered, customers are responsible for all customs duties, import taxes, brokerage fees, tariffs, VAT, or other government-imposed charges that apply. International delivery times vary due to customs review and local carrier handling. We are not responsible for customs delays, rejected imports, or fees assessed by government authorities or international carriers.
• Local Pickup or Local Delivery: If local pickup, event pickup, or local delivery is offered for a particular order, the available options and instructions will be provided at checkout, by invoice, or by direct communication. Customers are responsible for picking up items within the stated pickup window or coordinating delivery access as agreed.
• Risk of Loss: Risk of loss passes to the customer when the order is delivered to the carrier, to the extent permitted by law. Title and ownership of an item transfer only after payment has been received in full and the item has been released for shipment, pickup, or delivery.
• Lost, Stolen, or Misdelivered Packages: If tracking shows that a package was delivered but the customer did not receive it, the customer must first check the delivery location, household members, building staff, neighbors, and the carrier. We may assist with available carrier claim information, but we are not responsible for packages marked delivered by the carrier, stolen after delivery, or misdelivered due to address errors provided by the customer.
• Damage Claims: If your order arrives damaged, contact us within forty-eight (48) hours of delivery and include clear photos of the packaging, shipping label, damaged materials, and item. Please keep the original packaging materials while the carrier claim is reviewed. Failure to retain packaging or provide requested documentation limits our ability to assist with a carrier claim or replacement review.
• Contact Information: For questions or claims regarding your shipment, please contact us at:
• Trade Name: MYMUDDYPIES WORKS
• Physical Address: MYMUDDYPIES WORKS LLC, 5900 Balcones Dr # 9196, Austin TX 78731, United States
• Phone Number: 5126315440
• Email: info@mymuddypies.com